Returns & Shipping Policy for GeoProductShop.com

Effective Date: November 6, 2024

Thank you for shopping with GeoProductShop.com! We want you to be completely satisfied with your purchase, which is why we offer a clear and simple process for returns, exchanges, and shipping.

Please read our Returns & Shipping Policy carefully before making a purchase. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Policy
We offer reliable shipping services to ensure that your orders are delivered in a timely manner. Our shipping policy covers domestic (within Georgia) and international shipping options.

Processing Time
Orders are typically processed within 1–2 business days of receipt. Please note that weekends and holidays are not considered business days.
If your order is delayed or requires additional verification, we will notify you promptly via email or phone.
Shipping Methods
We offer the following shipping options:

Standard Shipping – Estimated delivery within 3–5 business days.
Express Shipping – Estimated delivery within 1–2 business days.
International Shipping – Delivery time will depend on the destination, typically ranging from 7–14 business days.
Shipping charges are calculated at checkout based on the weight of the order and the shipping method selected. You will be provided with the exact shipping cost before finalizing your purchase.

Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to review the shipping cost before completing your order at checkout. We may offer free shipping promotions from time to time.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your package. You can also log into your account on GeoProductShop.com to track your order status.

Shipping Restrictions
We currently ship to Georgia and select international locations. If we do not offer shipping to your country, please contact our customer service team for assistance.
We are not responsible for any customs duties or import taxes that may apply to international orders. These fees are the responsibility of the customer.
2. Returns and Exchanges
We hope you are satisfied with your purchase, but if you are not completely happy with the products you received, we offer a straightforward returns process.

Return Eligibility
To be eligible for a return, the item must meet the following conditions:

The item must be unused, undamaged, and in its original packaging.
The return must be initiated within 14 days from the date of delivery.
Certain products are non-returnable for hygiene or safety reasons, including but not limited to:
Opened or used personal care items
Software or digital products
Gift cards or vouchers
If you have received a faulty, damaged, or incorrect item, please contact us immediately, and we will assist you with your return or exchange.

How to Return an Item
To initiate a return, follow these steps:

Contact Us: Email us at info@geoproductshop.com within 14 days of receiving your order. Provide your order number, a description of the issue, and, if applicable, photos of the damaged or incorrect product.
Return Authorization: After verifying your return request, we will send you a Return Authorization (RA) number and instructions on how to return the item. Please do not return items without prior authorization.
Return the Product: Ship the item back to us in its original packaging. You will be responsible for paying the return shipping cost, unless the return is due to an error on our part (e.g., wrong or defective items).
Refund or Exchange: Once we receive and inspect the returned product, we will process your refund or exchange within 7–10 business days. Refunds will be issued to the original payment method. For exchanges, we will ship the replacement item at no additional cost to you (subject to availability).
Refunds
Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few days for the refund to appear on your account, depending on your bank or payment processor.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a free return or exchange and cover the shipping costs.

Non-Returnable Items
The following items are not eligible for return:

Products marked as final sale or clearance.
Opened or used hygiene products (e.g., cosmetics, personal care items).
Gift cards, downloadable content, or software.
3. Exchanges
If you need a different size, color, or product, we offer exchanges within 14 days of receipt. To initiate an exchange, please follow the same procedure as for returns, ensuring that the item is in new, unused, and resellable condition. If an exchange is not possible, a refund will be issued.

4. Canceling an Order
If you need to cancel an order, please contact us as soon as possible. Orders that have not been processed or shipped may be canceled at no charge. Once an order has been shipped, it cannot be canceled. In such cases, you will need to initiate a return once the item arrives.

5. Lost or Stolen Packages
If your package is lost or stolen after delivery, please contact the shipping carrier directly to file a claim. GeoProductShop.com is not responsible for packages that are lost or stolen once the carrier has confirmed delivery to the shipping address.

If you suspect that a package was lost or delivered to the wrong address before tracking shows a confirmed delivery, please contact our customer service team immediately.

6. Contact Us
If you have any questions or concerns regarding our Returns & Shipping Policy, please contact us:

GeoProductShop.com
Leselidze Street 34, Tbilisi, Georgia
Hotline: +995 32 2 33 34 33
Email: info@geoproductshop.com
Website: www.geoproductshop.com

By purchasing from GeoProductShop.com, you acknowledge and agree to the terms of this Returns & Shipping Policy.

This Returns & Shipping Policy provides a clear structure for your customers and sets expectations for their interactions with your online store. Make sure to adjust the details according to your business needs, shipping carriers, and return process. Consulting with a legal expert can help ensure that the policy complies with applicable consumer protection laws.